Customer Care
Return Policy
We take great care in packaging every order, but we understand that accidents can happen during shipping. Here's how returns and refunds work at Zinga Prints.
Eligibility
Returns and refunds are only available for products that arrive broken or damaged during shipping. Due to the made-to-order nature of our 3D printed collectibles, we are unable to accept returns for change of mind, buyer's remorse, or any reason other than shipping damage.
HOW TO REQUEST A RETURN
Three Simple Steps
STEP 1
Document the Damage
Take clear photos of the damaged product and the original packaging. Pictures are required for your request to be considered.
STEP 2
Contact Us
Reach out through our Contact form. Include your full name and order number along with your message.
STEP 3
Review & Refund
Our team reviews every request. Approved returns receive a full refund for the broken item.
Important Notes
- Returns are only accepted for products damaged during shipping.
- Photos of the damaged product are required — requests without photos will not be considered.
- Include your full name and order number in your contact message.
- Refunds are issued to the original payment method once a request is approved.
- Please reach out as soon as possible after receiving a damaged item.